Improving customer service by @VirginMedia

12 months ago I was really let down by a long internet outage at my home/office. The inconvenience was multiplied by failure of my ISP to notify the completion of the repair work.

Power ISP wifi

Today the internet was on the blink again, but Vonage Visual Voicemail emailed me this afternoon with the transcript of a phonecall from Virgin Media saying “……your services should be back up and running because of if you had an engineer visit booked we’ve cancelled it for you. However if you’re still experiencing problems please give our team a call feel free. 0 1 5 0 from your Virgin Media home phone 08454541111 from any other phone and select option 2. Thanks and goodbye.” This was after I’d called in to CS to get the outtage sorted.

Nice to see that they take on board suggestions. Kudos @VirginMedia


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s