Today the internet was on the blink again, but Vonage Visual Voicemail emailed me this afternoon with the transcript of a phonecall from Virgin Media saying “……your services should be back up and running because of if you had an engineer visit booked we’ve cancelled it for you. However if you’re still experiencing problems please give our team a call feel free. 0 1 5 0 from your Virgin Media home phone 08454541111 from any other phone and select option 2. Thanks and goodbye.” This was after I’d called in to CS to get the outtage sorted.
Nice to see that they take on board suggestions. Kudos @VirginMedia